All orders will be delivered to the costumer’s premises free of charge if delivery is requested.

The ETA indicated on our website for each product is an estimate only and is based on normal full working days.

The estimated delivery period is subject to supplier stock availability. Should our supplier be out of stock of any products that have been ordered, a Nanodog representative will contact the customer as soon as possible.

In the occurrence that an incorrect address has been provided to Nanodog, we reserve the right to charge for any extra carriage costs incurred.

All orders outside Windhoek are shipped with E3 Logistics. If the client would like to have his/her order shipped with a different courier, this can be arranged, but the client would then be responsible for all transport/delivery costs.

Nanodog will not be held responsible for any goods that were damaged or lost by the courier. In the event that the client has not received his/her package within 3 days of shipping, they may contact us. We will provide the Waybill number and, if needed, a signed copy of the waybill as proof that the package was sent. Any further issues must be settled between the client and the courier company. Goods that were lost during shipping will not be refunded by Nanodog and the client will have to sort these issues out with the courier.

We would like to strongly encourage all our clients to make use of the free E3 option, as we have had the most reliable service from this company in the past.

Most goods sold by Nanodog come with a 1 (one) year manufacturer’s carry-in warranty.

• The customer shall be bound by the warranty terms and conditions set by the manufacturer of any product.
• The customer shall return/collect any defective goods to/from our workshop at the customer’s own cost and packaged in the original packaging.
• All items must be returned along with a copy of the purchase receipt and/or tax invoice
• Warranty returns will only be handled at our workshop and not at any other Nanodog branch
• Standard hourly rates will apply for on-site warranty
• Any physical damage to a product purchased from Nanodog will effectively void the warranty completely
• Any problems related to the software of a device is not covered by warranty and may be charged for at our standard hourly rate
• Non-Warranty repairs will be charged for at our standard hourly rate and all services rendered must be paid for in full before the client may collect his goods

Note: A product warranty means that goods are guaranteed against faulty materials and workmanship. Goods are not guaranteed against faults resulting from normal wear and tear or the customer’s own negligence. Faulty goods will be sent to the manufacturer for repair. Only when an item cannot be repaired will the manufacturer in their own discretion issue a replacement or credit.

NANODOG IS A RESELLER ONLY. PRODUCTS SOLD BY NANODOG ARE NOT MANUFACTURED BY NANODOG. THE PRODUCTS MAY, HOWEVER, BE COVERED BY A MANUFACTURER’S WARRANTY. NANODOG ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND THE CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AGAINST THE MANUFACTURER OF THE PRODUCTS. NANODOG MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO ANY PRODUCT. AS A SERVICE TO OUR CUSTOMERS, NANODOG WILL DEAL WITH THE MANUFACTURER AND/OR THEIR RESPECTIVE SERVICE CENTRES ON BEHALF OF OUR CLIENTS, BUT WE MAY IN OUR OWN DISCRETION DECIDE TO REFER THE CLIENT DIRECTLY TO THE MANUFACTURER AND/OR THEIR SERVICE CENTRE.

Devices that are booked into our workshop are not covered for theft, fire or any other damage while in our possession – It is the clients responsibility to ensure that the device is covered by his/her own insurance.

• No Item will be returned to the client without the Original Job Card Receipt
• Our Standard Hourly rate may apply for any work done in our workshop/service centre
• No Items will be returned before the full invoiced amount is paid (Unless the client has in writing to Nanodog made alternative arrangements, which have been agreed upon by both parties)
• Once a Repair / Job is done, the client will be notified to collect their device
• Devices that are not collected within 2 weeks after the client has been notified will go into bulk storage (Unless the client has in writing to Nanodog made alternative arrangements, which have been agreed upon by both parties) – A storage fee of N$115 incl. VAT per day will be applicable
• Once a device goes into storage, Nanodog will close the job, and it will be seen as completed/closed on our side
• Devices which have been in storage for more than 3 months will be sold to Defray storage costs
• It remains the clients own responsibility to inform Nanodog if his/her contact details have changed and to follow up on the status of a Repair / Job

Should a client change his/her mind about a purchase and decide that he/she would rather have a different product then all items, unless otherwise indicated, may be returned within 7 days from the original purchase date.

• The items you return must be in substantially the same condition as when Nanodog delivered them to you. (Including packaging material)
• Nanodog will, in our discretion, either credit the purchase price paid for those items or give a Nanodog product equivalent in value to those items
• No cash refunds will be issued
• All returns may incur a handling fee of up to 15%
• Software may only be returned if the packaging is unopened and untampered with

Some items cannot be returned, including:

• Labor, delivery and/or completed services
• Microphones, earbuds, harmonicas and other similar products
• Consumable items such as batteries
• Etched or otherwise personalized items
• Any items that were ordered for the client on special request
• All deposits paid are Non-Refundable

FAULTY ITEMS THAT ARE RETURNED, within the items warranty period, ARE HANDLED IN ACCORDANCE WITH OUR WARRANTY POLICY AND NOT ACCORDING TO OUR RETURNS POLICY.

All Returns are also subject to a mandatory inspection before any refund or exchange will be approved. Inspections take a minimum of 24 hours to complete.

While every effort is made to update the information provided on the Website on a regular basis, Nanodog makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on the Website. Nanodog reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of the Website, the opinions, information, data or content contained on the Website shall not be construed as advice and are offered for information purposes only. Nanodog gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

Nanodog endeavours to ensure the prices of our products are as accurate as possible. However, we reserve the right to change the prices of our products without notification. If a product price is modified, you will be informed of the change before payment is processed. To confirm prices, please contact us at via email. Please note that all prices listed on our website are VAT inclusive.

The following payment methods are accepted:

• Direct Bank Deposit
• Electronic Fund Transfer (Stock will only be released once funds are reflecting on our account)
• Cash on Delivery
• Credit / Debit Card
• Monthly Debit Order for our Cloud Services

• No Stock will be released once your pre-approved credit limit has been reached
• Payment on all invoices will be due at the end of each month
• The purchases agrees to pay an interest rate of 2% for any invoice/amount that is overdue. To be charged on the 7th of each month
• Once Interest has been charged, the account will be put on hold until it is settled in full, including all interest charges
• In the event that Nanodog must instruct an attorney to collect any overdue payments, then the purchaser shall be liable for all legal costs incurred.
• Customers that purchase goods via insurance order will be held accountable for payment should their insurance fail to settle the account.

• All service contracts are subject to a 60-Day Notice period by either party (In Writing)
• Variation to the agreement can be made at any time as long as they occur in writing and are agreed by both parties.

In the event of the signatory to this Form signing same in his/her capacity as Trustee or Agent for A company and/or close corporation to be formed or as Director, Shareholder, agent of company or member or agent of a close corporation already formed, then such signatory hereby binds himself/herself as surety and co-principal debtor in sodium, jointly and severally for the due performance by such company or close corporation of all its obligations to Nanodog communications and devices in respect hereby renouncing the benefits of the legal exceptions of excussion and division and futher acknowledging the no indulgence, extension of time or release granted by Nanodog communications and devices to such company or close corporation shall in any way affect its rights to claim from the surety.

Nanodog shall not be responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to:

• Your use of or reliance on any information provided on or via the Website
• Any e-mails sent from the Website
• Services provided via this Website
• Any viruses that may infect your computer or other property on account of your access to or use of this Website
• Use of content, data or information made available via the Website
• Any failure, delay or unavailability of the Website or any Services offered via the site for any reason whatever
• The supply, or failure or delay in supplying any of the Services offered via the Website; and
• The breach of any of these terms of use by you

These terms and conditions are the complete and exclusive agreement between Nanodog and the customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Nanodog and the customer relating to the subject products.